Sean Oesch

Abstract:  There is limited information regarding how users employ password managers in the wild and why they use them in that manner. To address this knowledge gap, we conduct observational interviews with 32 password manager users. Using grounded theory, we identify four theories describing the processes and rationale behind participants' usage of password managers. We find that many users simultaneously use both a browser-based and a third-party manager, using each as a backup for the other, with this new paradigm having intriguing usability and security implications. Users also eschew generated passwords because these passwords are challenging to enter and remember when the manager is unavailable, necessitating new generators that create easy-to-enter and remember passwords. Additionally, the credential audits provided by most managers overwhelm users, limiting their utility and indicating a need for more proactive and streamlined notification systems. We also discuss mobile usage, adoption and promotion, and other related topics.

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Abstract:  Despite efforts to replace them, passwords remain the primary form of authentication on the web. Password managers seek to address many of the problems with passwords by helping users generate, store, and fill strong and unique passwords. Even though experts frequently recommend password managers, there is limited information regarding their usability. To aid in designing such usability studies, we systematize password manager use cases, identifying ten essential use cases, three recommended use cases, and four extended use cases. We also systematize the system designs employed to satisfy these use cases, designs that should be examined in usability studies to understand their relative strengths and weaknesses. Finally, we describe observations from 136 cognitive walkthroughs exploring the identified essential use cases in eight popular managers. Ultimately, we expect that this work will serve as the foundation for an explosion of new research into the usability of password managers.

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Abstract:  Password managers help users more effectively manage their passwords, encouraging them to adopt stronger passwords across their many accounts. In contrast to desktop systems where password managers receive no system-level support, mobile operating systems provide autofill frameworks designed to integrate with password managers to provide secure and usable autofill for browsers and other apps installed on mobile devices. In this paper, we evaluate mobile autofill frameworks on iOS and Android, examining whether they achieve substantive benefits over the ad-hoc desktop environment or become a problematic single point of failure. Our results find that while the frameworks address several common issues, they also enforce insecure behavior and fail to provide password managers sufficient information to override the frameworks' insecure behavior, resulting in mobile managers being less secure than their desktop counterparts overall. We also demonstrate how these frameworks act as a confused deputy in manager-assisted credential phishing attacks. Our results demonstrate the need for significant improvements to mobile autofill frameworks. We conclude the paper with recommendations for the design and implementation of secure autofill frameworks.

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Abstract:  Secure messaging tools are an integral part of modern society. While there is a significant body of secure messaging research generally, there is a lack of information regarding users' security and privacy perceptions and requirements for secure group chat. To address this gap, we conducted a survey of 996 participants in the US and UK. The results of our study show that group chat presents important security and privacy challenges, some of which are not present in one-to-one chat. For example, users need to be able to manage and monitor group membership, establish trust for new group members, and filter content that they share in different chat contexts. Similarly, we find that the sheer volume of notifications that occur in group chat makes it extremely likely that users ignore important security- or privacy- notifications. We also find that participants lack mechanisms for determining which tools are secure and instead rely on non-technical strategies for protecting their privacy—for example, self-filtering what they post and carefully tracking group membership. Based on these findings we provide recommendations on how to improve the security and usability of secure group chat.

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Abstract:  Password managers have the potential to help users more effectively manage their passwords and address many of the concerns surrounding password-based authentication, however prior research has identified significant vulnerabilities in existing password managers. Since that time, five years has passed, leaving it unclear whether password managers remain vulnerable or whether they are now ready for broad adoption. To answer this question, we evaluate thirteen popular password managers and consider all three stages of the password manager lifecycle—password generation, storage, and autofill. Our evaluation is the first analysis of password generation in password managers, finding several non-random character distributions and identifying instances where generated passwords were vulnerable to online and offline guessing attacks. For password storage and autofill, we replicate past evaluations, demonstrating that while password managers have improved in the half-decade since those prior evaluations, there are still significant issues, particularly with browser-based password managers; these problems include unencrypted metadata, unsafe defaults, and vulnerabilities to clickjacking attacks. Based on our results, we identify password managers to avoid, provide recommendations on how to improve existing password managers, and identify areas of future research.

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Abstract:  Secure messaging tools are an integral part of modern society. To understand users’ security and privacy perceptions and requirements for secure group chat, we surveyed 996 respondents in the US and UK. Our results show that group chat presents important security and privacy challenges, some of which are not present in one-to-one chat. For example, users need to be able to manage and monitor group membership, establish trust for new group members, and filter content that they share in different chat contexts. We also find that respondents lack mechanisms for determining which tools are secure and instead rely on non-technical strategies for protecting their privacy—for example, self-filtering and carefully tracking group membership.

To better understand how these results relate to existing tools, we conduct cognitive walkthroughs (a form of expert usability review) for five popular group chat tools. Our results demonstrate that while existing tools address some items identified in our surveys, this support is partial and is insufficient in many cases. As such, there is a need for improved group chat tools that better align with user perceptions and requirements. Based on these findings, we provide recommendations on improving the security and usability of secure group chat.

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Abstract:  Security experts recommend password managers to help users generate, store, and enter strong, unique passwords. Prior research confirms that managers do help users move towards these objectives, but it also identified usability and security issues that had the potential to leak user data or prevent users from making full use of their manager. In this dissertation, I set out to measure to what extent modern managers have addressed these security issues on both desktop and mobile environments. Additionally, I have interviewed individuals to understand their password management behavior. I begin my analysis by conducting the first security evaluation of the full password manager lifecycle (generation, storage, and autofill) on desktop devices, including the creation and analysis of a corpus of 147 million generated passwords. My results show that a small percentage of generated passwords are weak against both online and offline attacks, and that attacks against autofill mechanisms are still possible in modern managers. Next, I present a comparative analysis of autofill frameworks on iOS and Android. I find that these frameworks fail to properly verify webpage security and identify a new class of phishing attacks enabled by incorrect handling of autofill within WebView controls hosted in apps. Finally, I interview users of third-party password managers to understand both how and why they use their managers as they do. I find evidence that many users leverage multiple password managers to address issues with existing managers, as well as provide explanations for why password reuse continues even in the presence of a password manager. Based on these results, I conclude with recommendations addressing the attacks and usability issues identified in this work.

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